FAQ

Frequently Asked Questions

🚚 Shipping

Do you offer free shipping?
Yes! Standard shipping is free on all orders to the United States.

How long does delivery take?
Orders ship from our US warehouse and usually arrive within 3–8 business days.

Will I get a tracking number?
Yes. As soon as your order ships, you'll receive an email with your tracking number.

Do you ship outside the US?
Not at the moment — we currently ship within the United States only.

↩️ Returns & Refunds

Can I return my order?
Yes, you have 30 days from delivery to request a return. Items must be unused and in their original packaging. See our Refund Policy for details.

My item arrived damaged or defective. What do I do?
Email us within 30 days with your order number and a photo. We'll send a free replacement or a full refund.

🐱 Paw Mist Cat Brush

Is the mist safe for my cat?
The brush uses plain water only — no chemicals. Use clean water and stop if your pet seems uncomfortable.

Does it work on dogs too?
Yes, it works on cats and dogs with short or long coats.

How do I charge it?
It's USB rechargeable — no batteries needed.

How do I clean it?
Remove the collected fur, wipe the bristles, and empty any leftover water after each use.

💳 Payment

What payment methods do you accept?
We accept payments through PayPal, including debit and credit cards via PayPal checkout.

💬 Still have a question?

Email us at purrpawcoshop@gmail.com — we usually reply within 24–48 hours.